RETURN AND REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
IMPORTANT: Due to high international shipping costs, physical returns are not required for damaged, defective, incorrect, or missing items from our international suppliers. Instead, we will work with you to provide a refund or replacement upon verification with photo or video evidence. See "Damages and Issues" section below for details.
To be eligible for a standard return (change of mind, sizing issues, etc.), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at returntgbrands001@gmail.com. Please note that returns must be sent to the following address: 44 South York Rd, Hatboro, PA 19040 USA (this address may be revised at any time; if this disrupts a qualified return, provisions will be made).
RETURN COSTS
If your return is accepted, a 15% restocking fee will be deducted from your refund amount. For example, if you return a $100 item, you will receive a refund of $85.
Return shipping is the customer's responsibility. Once your return is approved, you will receive our return address and instructions. Please use a tracked shipping method and provide us with the tracking number. We recommend using a reputable carrier with tracking and insurance for your protection (such as USPS for US customers, Royal Mail for UK, Canada Post, DHL, FedEx, or your local postal service). Items sent back without first requesting return approval will not be accepted.
You can contact us for any return questions at returntgbrands001@gmail.com. Please allow us 48 hours for a response. NOTE: The time period of our response will extend your window of availability to return your purchase if necessary. This extension only applies to your initial inquiry.
FINAL SALE ITEMS (NO RETURN DISCOUNT CODES)
Orders placed using any discount code containing "No Return" followed by a percentage (such as NORETURN20, etc.) are final sale and are NOT eligible for returns, exchanges, or refunds under any circumstances.
By using a "No Return" discount code at checkout, you acknowledge and agree that:
These discount codes offer our maximum savings in exchange for waiving all return privileges. Please ensure you are confident in your purchase before completing your order with any "No Return" code.
CLEARANCE & BLOWOUT ITEMS - FINAL SALE
All products purchased from our Blowout/Clearance Collection are FINAL SALE with no returns, exchanges, or refunds.
Due to the deeply discounted nature of clearance pricing (45-55% off MSRP), these items are sold as-is and cannot be returned or exchanged for any reason. Items in the Blowout/Clearance Collection are also excluded from all promotional discount codes and offers.
We encourage you to carefully review product descriptions, specifications, sizing charts, and images before completing your purchase of clearance items.
Please note: This final sale policy applies exclusively to items in the Blowout/Clearance Collection. Our standard return policy applies to all other products.
PRINT-ON-DEMAND & CUSTOM PRODUCTS - FINAL SALE
All print-on-demand products (including original art prints, canvas prints, acrylic prints, mugs, and other custom-made items) are FINAL SALE with no returns, exchanges, or refunds.
These items are produced specifically for your order and cannot be resold. By purchasing print-on-demand or custom products, you acknowledge and agree that:
We encourage you to carefully review product images, descriptions, and specifications before completing your purchase of custom or print-on-demand items.
📦 This is a custom print-on-demand product made specifically for your order. Please allow 5-7 business days for production before shipping. All sales final - see our return policy for details
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds or replacements are available under the following conditions:
1. Damaged Products
2. Incorrect or Missing Items
3. Delayed Orders
4. Non-Delivery Claims
IMPORTANT: Refunds and replacements are only available when TGVBrands or our suppliers are at fault (delivery failure, damaged items, incorrect items, or missing items). Customer dissatisfaction unrelated to product quality (such as "I don't like it," "wrong size," or "changed my mind") does not qualify for refunds under this section—those fall under our standard return policy above.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Note: Orders placed with any "No Return" discount code waive this right, as they are final sale purchases.
REFUNDS
We will notify you once we've received and inspected your return (or reviewed your damage/defect claim with photo/video evidence) and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at returntgbrands001@gmail.com.
